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TICKET TERMS & CONDITIONS / SITE RULES

Last updated on 09/03/2022 

GENERAL INFORMATION

Please read all the information below carefully. We may amend these Terms & Conditions from time to time. Certain provisions of these Terms & Conditions may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time. You should check the website from time to time to review the then current Terms & Conditions, as they are binding on you.

This is where we explain what you agree to in the processes of purchasing and receiving confirmation of your tickets for Paradise Gardens Hydro & Urban Lifestyle Show 2022 (the Show). They include conditions of entry to site, site rules, use of images, terms of refund and deadlines. Terms and conditions do not affect your statutory rights.

The event dates for Paradise Gardens Hydro & Urban Lifestyle Show 2022 are from Thursday 1st of September 2022 to Monday 5th of September 2022. Provisionally the site and campsites open at midday Thursday for weekend campers and all public must leave site by midday on Monday. More detailed information and confirmation of opening times will be sent to ticket holders ahead of the event.

This is strictly an 18+ only event. Please ensure you bring valid ID with you which matches the name and date of birth shown on your ticket.

The purchase and retainment of tickets beyond the launch date of Paradise Gardens Hydro & Urban Lifestyle Show 2022, and subsequent entry onto the event site constitutes an acceptance by the purchaser and entrants of these terms and conditions, and an undertaking on the part of ticket holders to observe them.

In the event of any breach of these terms & conditions, Urban Hydro Ltd, its staff and agents reserve the right, to cancel tickets, to refuse admission, to remove the holder, or to confiscate offending articles, as the case may be, and in any case, to retain any monies paid for the relevant ticket(s).

Urban Hydro Ltd reserves the right to refuse admission, charge additional surcharges if the incorrect ticket has been purchased and may conduct security searches of person and belongings on entry to the event to meet our duty of care and licensing conditions.

Urban Hydro Ltd reserves the right to cancel tickets purchased for any reason.

SITE RULES

Site rules must be observed at all times. Site rules apply to all areas of the event including campsites and carparks.

They also include any published information (via email or on the website) such as Campsite Fire Rules (see info page on the website), personal conduct guidance i.e. acceptable noise levels and management of waste.

We reserve the right to eject individuals or groups, for the contravention of these site rules, or for any reason whatsoever at the discretion of Paradise Gardens Events staff, via the on site evictions process.

A valid ticket in an individuals name, corresponding to the correct associated wristband must be worn by all patrons, public, crew and performer. Personal identification must be shown on request.

Anti-social, abusive, violent, threatening or predatory behaviours will not be tolerated. Eviction is at the discretion of Urban Hydro Ltd and its staff team.

Paradise Gardens and Urban Hydro Ltd have a no drugs policy and reserves the right to search and eject anyone suspected of taking illegal substances or infringement of this policy.Our eviction policy also includes the use of nitrous oxide.

Any form of criminality will result in eviction, reporting to the police and any other relevant authorities. This includes theft and criminal damage, such as tagging or vandalism on site.

No glass bottles are permitted on the Show site for safety reasons. Searches will be carried out on entry. Any items which are not allowed into the event should be left in the owners car and not brought into the Show. Glass identified during searches (apart from glassware/rigs) on entry will be confiscated and forfeited this includes foodstuffs.

You may bring limited amounts of alcohol to site. The per adult the limit is up to 8 cans of beer or cider per person OR 1 litres of wine (no glass) OR half a litre of spirits. Excess alcohol will be confiscated and forfeited. If your alcohol comes in a glass container please make sure you decant it into plastic.

Smoking is not permitted in enclosed public spaces or buildings including toilets, tents and venues. This includes e-cigs and vaping.

Fires and BBQ’s are not permitted in the campsites at any given time. Fires and BBQ’s are not permitted in any car parks or entertainment areas at any given time. Fires will result in immediate ejection from the event.

Cooking is permitted on gas stoves.

No animals may not be brought anywhere on site. (Registered guide dogs are an exception to this rule).

The use of drones or similar equipment for any reason is prohibited on or near the event without written permission from Urban Hydro Ltd.

Alcohol Limit: 10 cans of beer / cider OR half a litre of spirits is allowed per adult (or reasonable equivalent). No Glass.

Items which you cannot bring to the Show:

Illegal Drugs. (Including THC based products, unless you have  a valid legal medical prescription). 

Glass bottles. Glass rigs are fine.

Non-personal or excessive amounts of cigarettes and, or rolling tobacco (at the discretion of Paradise Gardens Events and staff)
Non-personal or excessive amounts of alcohol 10 cans of beer / cider per person OR 1 litres of wine (no glass) OR half a litre of spirits is allowed per adult
Any items with an intention to retail without prior arrangement
Dogs or Pets

Nitrous oxide

Excessive sound systems, PA, lighting, projection or special effects equipment without express written approval from Urban Hydro Ltd
Unauthorised goods with any Paradise Gardens logo or branding
Body piercing equipment
Candle flares
Floating sky lanterns
Fireworks
Lasers
Drones or other airborne apparatus
Gas bottles larger than 2.7 kg

 

CANCELLATION, MISUSE AND REFUNDS

Although we will do our best to keep you informed of any cancellation, it is the ticket holders responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

Urban Hydro Ltd has no obligation to refund any monies or exchange tickets should the programme be altered, or varied, for any reason.

Tickets are sold subject to license approval.

In the event of the unforeseen cancellation of the event, tickets may be transferable to a future event.

Only tickets bought via our official website and issued via our official agent are valid. Avoid disappointment and fraud please do not buy or sell tickets from anywhere else (forums, eBay, Viagogo, Gum Tree etc). Tickets may not be transferred or re-sold except via our official website. If you wish to return your ticket please contact us.

If tickets are found to have been listed, re-sold or transferred for profit, or commercial gain on any unofficial platform (for example being sold on eBay for more than the original face value), by anyone other than Urban Hydro Ltd they will be voided, the holder refused entry and all tickets in the purchasers order will automatically become non-refundable.

Under normal circumstances all Paradise Gardens Hydro & Urban Lifestyle Show 2022 ticketsare refundable up to 4 weeks ahead of the opening date of the event, excepting those expressly sold as non-refundable, or becoming non-refundable under circumstances specified in these terms and conditions.

Refunds within 4 weeks of the opening date of the event WILL NOT BE GIVEN.

Any refunds are face value of tickets purchase at the time and point of sale with via our sole ticket agent. All TickedBud fees including but not limited to booking, transaction fees and order protect customer insurance arrangements are non-refundable and outside of the scope of these terms and conditions. All ticket buyers should also review the TickedBud Customer T&Cs.

All refunds may be subject to a15 administration charge (per order), applied and retained by Urban Hydro Ltd

All ticket and refund enquiries must be directed to the official ticket agent, us Urban Hydro Ltd

Urban Hydro Ltd is unable to accept any liability to replace any tickets lost, stolen, damaged or unauthorised use of e-ticket codes resulting from the sharing, deliberate or accidental, of e-tickets and barcodes by purchasers, after they have been received. NB. Once an e-ticket is used or spent, it becomes invalid and any further persons attempting to use an e-ticket or barcode will be rejected.

If an event of Force Majeure occurs which is outside the reasonable control ofUrban Hydro Ltd,Urban Hydro Ltdshall notify the [other party / ticketholder] specifying the nature, cause and likely effect of the Force Majeure event.Urban Hydro Ltd will not be deemed to be in breach of this Agreement (including cancelling the event) where such breach or failure to perform is as a result of a Force Majeure event.

Force Majeure means: (a) any cause preventing the Urban Hydro Ltd from hosting or staging the Event (in whole or part) or otherwise from entering the grounds due to any unavailability of the grounds or any actions or omissions of the grounds owner; and/or (b) where the following occurs or there exists a real likelihood or material threat of the following occurring: any other event, act, statute rule regulation or act of any government or any other legally constituted authority, non-happening, omission or accident (including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters acts of God, war (whether declared or not), threat of or preparation for war, terrorist activity, failure of public utilities or civil commotion, royal demise) beyond Urban Hydro Ltds reasonable control.

 

OTHER

All attendees must adhere to the rules and regulations of the venue, the event organisers (Urban Hydro Ltd) and of Paradise Gardens Hydro & Urban Lifestyle Show 2022.

It is possible that exposure to loud music may cause damage to hearing, please bring your own ear protection.

Please be aware that lighting effects including strobe lighting may be used.

It is the responsibility of attendees to check gate opening and closing times which may change without notice. Ticket holders will not be admitted outside of these times.

Re-entry of persons is subject to our exit and re-entry system, and re-entry is at the discretion of Urban Hydro Ltd and its staff.

Urban Hydro Ltd and our official agents can accept no responsibility for any personal property. Please do not bringunnecessaryvaluable items or excessive amounts ofcash,as card payments are available on our bars and ATMs are on site.

Our photographers and videographers will be on site, capturing images and video recordings of the Show, including the audience. The audience has no rights to these images, and Urban Hydro Ltd or any authorised third party is entitled to free use of these images and recordings in any reasonable manner without claim.

We store your personal data when purchasing tickets. This data will be treated in accordance with GDPR regulations and ourPrivacy Policy. We will not, unless we are legally compelled, release personal data to any third party. We may contact you with Paradise Gardens and Paradise Gardens related news and information.

Terms and conditions are subject to change at any time. We encourage you to review regularly for any changes.

ROAR Right of admission reserved by Urban Hydro Ltd and Paradise Gardens at all times.

All of these terms and conditions are governed by English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

INCLUSIVITY POLICY

We want Paradise Gardens to be a safe space and strongly believe that everybody has the right to enjoy the Show experience free from harassment, micro aggressions, abuse or intimidation. We are committed to ensuring that Paradise Gardens is an inclusive space for communities targeted by discrimination such as racism, sexism, transphobia, ableism and homophobia. We welcome feedback on how we can improve on these efforts.Every person who comes toParadise Gardens, be it crew, artists or audience has a shared responsibility to oppose discriminatory behaviours and promote inclusivity. This is a community and everybody is welcome.

THIRD PARTY SUPPLIERS

Additional services and supplies linked to the Show maybe offered by third parties. These are outside of the scope of these these terms and conditions that refer specifically to the tickets bought via the Paradise Gardens official website.

All responsibility and liability for any third-party supplies including but not limited to, boutique camping, Paradise Gardens Springs, and onsite vendors rests with the supplier themselves.

COVID-19

If the show is cancelled due to COVID-19 (or other unforeseen circumstances) we will postpone the show until a more suitable date presents itself.

In this event, you will have a choice. You can either;

Hold onto your ticket until the show is able to run.
Exchange your ticket for a full refund if you do not wish to wait/or if you cannot attend on those dates.